Understanding Customer Motivation Styles

Course Details

In this course you will learn about motivational thinking styles. This will help you tap into how customers become motivated to act on something and communicate with them in a way they will find motivating.

What You’ll Learn

  • Explain the distinction between ‘Toward’ and ‘Away’ in terms of how people are motivated to act.
  • Correctly identify a person’s motivation style.
  • Adapt your communication appropriately for Toward and Away style preferences.

Course Duration – 30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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