Understanding Customer Decision Making

Course Details

This course explores the Decision-Making Thinking Style, sometimes referred to as the Internal/External Thinking Style. You will learn to discover how people think and where they find motivation for their decisions, giving you the unique ability to adapt your communication to your customer for maximum effectiveness.

What You’ll Learn

  • Explain the critical differences between an internal and external decision maker.
  • Correctly identify a person’s decision-making style.
  • Adapt your communication appropriately for internal and external style preferences.

Course Duration – 30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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