The Psychology of Customer Satisfaction

Course Details

This course provides a detailed overview of the Psychology of Customer Satisfaction Model, which was developed by Dr. John Gora to describe how people make decisions.

Utilising the Psychology of Customer Satisfaction Model in customer conversations, enables you to rapidly engage people and significantly increase the chances of them moving forward with you.

What You’ll Learn

  • Demonstrate an understanding of the Psychology of Customer Satisfaction model, and how it applies to customer conversations.
  • Identify the key behaviours required to successfully follow The Psychology of Customer Satisfaction process in a customer conversation.
  • Explain some of the challenges which may arise throughout the conversation and how to avoid and/or manage these.

Course Duration – 30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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