The Art of Chunking

Course Details

What people say may not always be what they mean. To ensure we are responsive to clients and gain a stronger understanding of their needs and challenges, we must first make sure we are clear on what they are trying to tell us.

In this course you will learn about Chunking and how is can support you to gain clarity regarding clients’ deeper level thinking and avoid misunderstandings.

What You’ll Learn

  • Explain the distinction between ‘Global’ and ‘Specific’ thinking in terms of how people communicate.
  • Explain the concept of chunking and how it works.
  • Use chunking to get a better understanding of what people are really thinking or trying to communicate.
  • Identify the difference between a deletion, distortion and generalisation in a client’s communication.

Course Duration – 40 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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