Reframing Customer Objections

Course Details

Objections are an inevitable hurdle that all service professionals will deal with at some point. Having the right tools to respond to objections is key to your success.

In this course we will tackle what mindset you'll need to have in order to manage customer objections effectively. We’ll also provide a simple and robust process for working with them.

What You’ll Learn

  • Use an approach to resolve customer objections in a way that still enables high customer satisfaction.
  • Confidently guide the customer toward a solution or outcome.
  • Create an action plan that will support you in applying an effective model for successfully reframing objections.

Course Duration – 30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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