Course Details

This course will explore the Meta Model. This powerful language technique helps you to create clarity. By using the Meta Model to direct your questioning, you can unpack what customers are telling you and resolve issues much faster.

What You’ll Learn

  • Recognise ‘filtered language’ (‘Deletions’, ‘Distortions’ and ‘Generalisations’).
  • Apply the Meta Model to sharpen your ability to ask the right questions at the right time to gain clarity.

Course Duration – 30 minutes