Insight Questions

Course Details

We need to engage customers emotionally before we give them the logical reasons to move forward. It’s not enough to ask lots of questions, your questions need to give people a serious ‘aha’ moment; having them consider things they previously haven’t thought of.

In this course you will learn how to ask questions to create an ‘emotional shift’ in customers that will inspire them to action.

What You’ll Learn

  • Demonstrate an understanding of the importance of asking Insight Questions to tap into customer emotional and logical needs.
  • Construct Insight Questions that expose needs and wants in a compelling way.
  • Create a plan to improve your use of Insight Questions in your customer conversations.

Course Duration – 30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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