Gaining Consent

Course Details

The most effective service professionals help customers feel ownership of the decision process throughout a conversation and therefore support their ability to take (and decide upon) positive action.  

In this course you’ll learn how to build commitment throughout the conversation, so customers feel a sense of ownership and desire to act.

What You’ll Learn

  • Proactively progress the conversation in a way that’s comfortable for both yourself and the customer.
  • Know the important role mindset plays in gaining consent.
  • Identify the appropriate time to confirm consent.
  • Create a plan to improve your use of conversational tactics to gain consent in customer conversations.

Course Duration – 30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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