Exploring Different Perspectives (Perceptual Positions)

Course Details

This course will help you build an extraordinary level of self-awareness and flexibility, both personally and professionally. It will explore the behavioural science model of Perceptual Positions as a mindset tool that will help you adapt, connect with customers, better influence outcomes and apply emotional intelligence to customer conversations.

What You’ll Learn

  • Outline the value of being able to view situations from different perspectives.
  • Describe the Perceptual Positions model of viewing different perspectives and how it can be used by customer-facing professionals.
  • Clearly define the three Perceptual Positions and outline the advantages and disadvantages when applied in customer conversations.
  • Begin to explore how to use your self-awareness to navigate between the three Perceptual Positions.

Course Duration – 40 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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