Empathising with Customers

Course Details

This course explores the critical role empathy plays in building rapport with clients. You’ll learn how to acknowledge and empathise, using techniques such as parrot phrasing and matching and mirroring. These techniques will help you to build credibility, be curious and have clients feel understood.

What You’ll Learn

  • Identify how to use acknowledgement and empathy to help customers feel valued and understood.
  • Demonstrate an understanding of matching & mirroring and parrot phrasing to build rapport and trust with customers.
  • Create a plan to implement these techniques in your role.

Course Duration –30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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