Discovery Questions (Facts & Background)

Course Details

Although educating customers is important, often we talk at them on a possible solution before we have asked enough questions to fully understand their stated and unstated needs.

In this course you will learn how to ask questions to encourage the customer to consider things about their situation and needs they previously hadn’t thought of.

What You’ll Learn

  • Demonstrate an understanding of the importance of asking Discovery Questions to tap into customer needs.
  • Construct Discovery Questions that expose needs and wants in a compelling way.
  • Create a plan to improve your use of Discovery Questions in your customer conversations.

Course Duration – 30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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