Chunking

Course Details

What customers say may not always be what they mean. To ensure we are responsive to customers and gain a stronger understanding of their needs and challenges, we must first make sure we are clear on what they are saying.

In this course you will learn about Chunking and how is can support you to gain clarity regarding customers’ deeper level thinking.

What You’ll Learn

  • Explain the concept of chunking.
  • Use chunking to get a better understanding of what customers are really thinking or trying to communicate.
  • Identify the difference between a deletion, distortion and generalisation in a customer’s communication.

Course Duration – 30 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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