Chunking

Course Details

To ensure we are responsive to customers and gain a stronger understanding of their needs and challenges, we must first make sure we are clear on what they are saying. Chunking will support you to gain clarity regarding customers' deeper-level thinking.

What You’ll Learn

  • Explain the concept of chunking.
  • Use chunking to get a better understanding of what customers are really thinking or trying to communicate.

Course Duration – 20 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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