Building Instant Rapport with Customers

Course Details

Rapport involves creating a relationship of trust and believability. This helps you earn the right to ask deeper and more meaningful questions, and establish trust.

This course will help you connect with all types of customers quickly and in way that fosters mutual trust.

What You’ll Learn

  • Demonstrate an understanding of the impact rapport can have in facilitating relationship building with customers.
  • Apply techniques to facilitate rapport building (and minimise differences) between yourself and customers.
  • Implement an action plan that will guide you in practicing and improving your ability to deepen relationships instantly and leverage trust.

Course Duration – 40 minutes

Find out if this module will meet your training needs

This course can be customised to suit the specific needs and challenges of your team members and business. Ask us how.
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